Your Plumber Poole

To cut a very long story short, Your Plumber was originally founded by a frustrated family who were tired of trades people constantly falling short of expectation. Whilst renovating a property in 2008 the constant struggle to find reliable services that simply kept their word became frustrating – to say the least!

So in 2009 we decided to take the plunge and fulfil the need for a professional, well-presented and well-organised plumbing and heating service that was reliable, upfront and truly customer focused.

We believe that customers should be able to contact a service, when they need it, obtain a fair price and trust that the work will be carried out at the agreed appointment. Coupling this simple principle with excellent customer service, an upfront approach and respect for our customers’ homes, we’ve developed our Customer Charter.

Nearly 10 years on, these founding principles and the Customer Charter upon which the Your Plumber service is delivered are very much at the core of what we do today. We are extremely proud of our endorsements and in particular our endorsement by Which? for the quality of our service.

The Your Plumber service has been so well received by our customers, we have been able to expand the business and it is now offered around the United Kingdom through our franchise model which means we are able to replicate our business in many towns and cities around the country.